We are committed to protecting the personal data and privacy of the users of Fidei Chat. This privacy policy explains what information we collect, how we use it, and how we protect it.
Fidei Chat is designed to collect the absolute minimum data necessary to provide a secure and reliable chat service. We do not read your encrypted messages, and we do not track your activity for advertising or other commercial purposes.
The small amount of information we do collect is protected by technical and organizational measures that safeguard your data as best as possible.
In order to use Fidei Chat, you must have a valid Fidei email account. We collect the following information associated with your account:
To provide and maintain our service, we collect minimal technical information:
We want to be clear about what we do not collect:
We use the limited information we collect only for the following purposes:
We do not use your information for advertising, marketing to third parties, or any other commercial purposes beyond providing you with Fidei Chat services.
All your messages in Fidei Chat are end-to-end encrypted using industry-standard encryption protocols. This means:
We may store encrypted backup keys on our servers to help you recover your message history if you lose access to your devices. These backup keys are protected by a recovery key that only you control, so we cannot use them to decrypt your messages.
We use reasonable and appropriate physical, electronic, and administrative safeguards to protect your information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
All transmission of data to and from our servers utilizes industry-standard encryption. Access to our servers is safeguarded by various industry-standard electronic and administrative mechanisms and is absolutely restricted to only those parties who must have access to provide our services and ensure their reliability.
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information only in the following limited circumstances:
We retain your account information only as long as your Fidei account remains active. If you close your Fidei account, we will delete your Fidei Chat data within a reasonable time period.
Because your messages are end-to-end encrypted and stored primarily on your devices, we cannot access or delete message content stored on your devices. You are responsible for managing message history on your own devices.
Your encrypted message data belongs to you. However, due to the encrypted nature of the service and our privacy-focused design, we do not currently offer automated data export tools.
Fidei Chat is not intended for children under 18 years of age, except with parental permission and supervision. We do not knowingly collect personal information from children under 18 without parental consent.
Fidei Chat is operated from the United States. If you are using our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
We may update this privacy policy from time to time. We will notify users of any material changes by posting the new privacy policy on our website and, where appropriate, through Fidei Chat itself.
Your continued use of Fidei Chat after any changes indicates your acceptance of the updated privacy policy.
If you have any questions about this privacy policy or our privacy practices, please contact us at support@fidei.email.
Document History: This document was last updated on June 17, 2025.